Customer Service Representative Full Time

JOB SUMMARY

We are currently seeking a full-time Customer Service Representative for our Los Angeles, CA facility. The ideal candidate will support our operations by providing value-added customer service. A representative will ensure customer instructions and inquiries are fulfilled according to customer specifications by performing and following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Must respond to all inquiries from a customer in a courteous and effective manner
• Compares identifying information and counts, weights, or measurements of items for incoming and outgoing shipments to verify information against bills of lading, picking tickets, invoices, orders, or other documents and records.
• Prepares special shipping labels for identifying cartons when needed.
• Processes Dock Receipts for incoming shipments records exceptions and communicates this information to the customer.
• Answers Customer queries regarding inventories and availability of freight.
• Maintains inventories in the WMS system.
• Coordinates shipping method upon customer’s request.
• Provides Customer Service to drivers for merchandise pickup and delivery.
• Process receiving and shipping documentation.
• Responsible for data entry by way of excel spreadsheet with utmost accuracy.
• Invoices customers for services rendered.

REQUIREMENTS

• A minimum of High school diploma, an AA degree preferred.
• To perform the job successfully, an individual must be able to perform each essential duty and follow simple instructions.
• Dependable & self-motivated team player
• Ability to multi-task in a fast-paced, demanding environment.
• Skilled in Microsoft Office programs such as Outlook, Excel, and Word.
• Is familiar with compliance accounts (Wal-Mart, Sears/Kmart, Dollar Tree…) (helpful but not mandatory).

Experience: Minimum six months experience as CSR in Distribution / Warehousing / Logistics / 3PL.

Communication skills: Must have strong communication skills with customers.

Language Skills: Ability to effectively present information on an email, one-on-one, and in small group situations to customers, clients, and other employees of the organization.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Problem-solving skills: Ability to deal with problems involving several concrete variables in standardized situations. As well as to determine solutions to a customer’s problem, if any.

Compensation:

This position offers competitive compensation and a comprehensive benefits package, including 401(k) and company-paid life insurance.

If interested, please submit your resume and salary expectations.

Location:

OSI Compton 1721 N. Long Beach Blvd Compton CA, 90221 

You may also come in and apply in person with two forms of valid ID